EMPLOYMENT

Administration Department

Job title Front Desk & Digital Communications Coordinator
Reports to Financial Controller
Direct Reports None
Hours Permanent Full-time Position
 
Job purpose
 
The Front Desk & Digital Communications Coordinator ensures that the office runs in an efficient and effective manner, attending to membership, coordinating and creating communications and assisting the Controller (FC) and General Manager (GM).
 
Duties and responsibilities
 
The Front Desk & Digital Communications Coordinator will assist in all aspects of the Club’s operations; including but not limited front desk reception, member service and digital communications.
 
Front Desk Reception
  • Efficiently and professionally respond to all incoming communications including in-person, email and telephone.
  • Assistance with month-end and year-end mailings by post and/or email
  • Ensure that the office area is appropriately supplied and stocked, ordering office supplies as necessary
  • General filing and other duties as required
  • Assist GM with the coordination of Board activities, meetings and support material.
 
Member Service
  • Personalized service to members & guests to ensure delivery of exceptional club experience
  • Accurate completion of all special billing requests & review of billing disputes
  • Cash management duties including receipt of cheques, cash and credit card payments.
  • Utilizing de-escalation techniques and problem-solving skills to effectively resolve issues
  • Maintain membership database to ensure accuracy of accounts
  • Process (administer) all membership changes including the set-up of new members, new member orientation & locker assignments.
 
Communications
  • Assist in planning, implementing, and monitoring all aspects of the organization’s communications and social media strategy to increase brand awareness, member engagement, and communications.
  • Keeping all website content up to date and accurate including images, specifications, descriptions, contact information etc.
  • Engage with followers professionally by responding to replies and inquiries.
  • Preparation of brochures, reports, and weekly newsletters
  • Support the development and administer questionnaires and surveys

 
Qualifications
  • College or University Degree in Business, Communications, Marketing, or Hospitality/Tourism an asset, but individuals with previous experience will be considered
  • Golf club and/or Jonas Club Management experience an asset
  • Proficiency using Microsoft office, and social media platforms
  • Website maintenance knowledge and experience
  • Experience with graphic design and Adobe/Photoshop applications would be an asset.
  • Knowledge of Facebook, LinkedIn, Instagram, Twitter and YouTube.
  • Strong written and verbal communication skills, English Language Fluency a must
  • Professional image, strong communication skills and customer relations skills
  • 2+ years' experience in customer service or hospitality, knowledge of Golf is an asset
  • Strong eye for details
  • Good problem-solving skills
  • Ability to multitask

 
Interested candidates should apply via email with Resume to kathleenl@windermeregcc.com
All interviews will be conducted via telephone/facetime or Skype.